In this 30-minute support session, our Customer Success Manager, Sima, and Support Analyst, Thierry, take you on a guided tour of the key resources and support tools available within Compare Your Footprint.
They’ll show you how to access the Knowledge Hub, use the Data Helper Tool and Usage Data Guide, submit support tickets, and get the help you need to make your carbon accounting journey smoother and more efficient.
Whether you’re exploring the platform’s support resources for the first time or want to deepen your knowledge of available tools, this session is packed with practical tips to save you time.
Watch The Recording
What You’ll Learn
- Knowledge Hub navigation: Explore a central resource packed with step-by-step guides, FAQs, software updates, and past session recordings, all designed to help you use the platform confidently and efficiently.
- Submitting support tickets: Learn how to quickly reach our expert team with personalised help for any technical, reporting, or billing issues, so you can keep your carbon accounting on track without delays.
- Using the Data Helper Tool: Find out exactly what data you need, how to collect it, and where to locate it, ensuring your emissions data is accurate, properly formatted, and ready to upload with ease.
- Working with the Usage Data Guide: Understand how this downloadable tool simplifies data requirements for various emission types, helping you collect and input the right information every time.
Helpful Links & Resources
Knowledge Hub: Carbon Footprinting Support
Knowledge Hub: Platform Guidance
Need Help?
We’re here to support you!
If you have questions after watching, just submit a support ticket, and a member of our team will be in touch.
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